Service improvement often focuses either on clinical-systematic care processes or on patients' experiences. Patient and family-centred care offers a unique opportunity to use tried and tested techniques to improve both processes of care and staff-patient interactions.
The Patient and Family-centred Care programme is a partnership with The King’s Fund (building on the Hospital Pathways programme). It’s breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
Our goal is to develop a small number of exemplary NHS provider organisations and a team of professional staff and managers who can demonstrate their achievements to others, and bring sustainable improvement in patients' experience. We want to allow patients to:
The programme will provide leadership development and on-site support for the selected provider organisations, and include a series of learning events and rapid improvement days, supported by expert coaching and mentoring.