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Person-centred care and the CQC: are we heading for a culture clash?

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Don Redding 16 August 2013
Is it enough to ask for health and social care services to be 'caring' and 'responsive' (and what should these terms mean)? Are service user control, empowerment and decision making a fundamental asp...
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Why changing NHS culture must be at the heart of responding to Berwick

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Stephen Singleton 12 August 2013
Politicians and the media love the idea of fixes for the NHS: 'there must be a minimum level of nursing cover for a ward!' 'It must be a criminal offence to hide things from patients!' 'Throw money at...
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What lessons can be learnt from the Friends and Family Test?

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Jo Bibby 09 August 2013
Now that the dust has settled on the publication of the first set of Friends and Family Test results, I wonder what lessons are being learnt. NHS England should, of course, be congratulated for showi...
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Learning and acting: some suggestions for ministers

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Stephen Thornton 07 August 2013
Sitting listening to Don Berwick launch his report at the King's Fund yesterday, I noticed it had these words in its title: 'a promise to learn – a commitment to act'. Don was as compelling and ...
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The Berwick report: why we mustn’t let this opportunity pass

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Jo Bibby 06 August 2013
If someone were to ask me why I am doing the job I am, I could pinpoint the reason as an evening in April 2000. At the time, I was Head of NHS Performance at the NHS Executive and was providing the se...
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