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Constant learning, continuous improvement – lessons from Francis

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Penny Pereira 18 December 2013
2013 will go down as a year when the NHS did a lot of soul searching. In February, Sir Robert Francis QC published his report following the Mid Staffordshire Public Inquiry. The Inquiry uncovered a t...
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Minimum nurse staffing levels are only part of the picture

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Jo Bibby 18 December 2013
Perhaps one of the mostly hotly debated issues before and since the publication of the Francis Inquiry report has been the question of whether there should be nationally set minimum nurse staffing lev...
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Will patient leadership cure chaos at NHS England?

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Martin Bromiley 16 December 2013
The phone call was in hushed tones. ‘It’s chaos at NHS England’ they said. I wasn’t sure what was meant, but I had a good idea. ‘They’re reconstructing the NPSA sys...
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How do choice and competition drive quality in primary care?

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Darshan Patel 12 December 2013
A recent Financial Times news story illustrated how difficult it can be to encourage competition as a spur for systemic quality improvement in regulated markets. The FT reported that in a four-week p...
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Investigating patient deaths: a waste of time and money?

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Martin Bromiley 11 December 2013
Last week I met James Titcombe, National Advisor on Patient Safety and Culture at the Care Quality Commission (CQC). James is perhaps better known as the father of Joshua, who died at University Hospi...
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