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The road to a national strategy for human factors: Part 1 – openness and transparency

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Martin Bromiley 17 June 2014
In March this year Helen Hughes, Chief Operating Officer of the Parliamentary and Health Service Ombudsman, was seconded to NHS England to review the progress being made in embedding human factors, es...
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Prudent health care – the way forward for NHS Wales?

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Alan Willson 09 June 2014
The National Health Service is 66 years old this year and there is much discussion around its future. We realise we need to design a better health service for people, and we need to find new ways to m...
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Patient and Family-Centred Care: practical tools to improve patient experience

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Bev Fitzsimons 04 June 2014
With the challenges currently facing the NHS, leaders at all levels across organisations need to learn to work together with a shared vision of providing continually improving, high-quality and compas...
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What gets measured gets done. Or does it?

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Penny Pereira 02 June 2014
'What gets measured gets done' – a well-established mantra, and with good reason. But I’m not entirely comfortable with the implication that results always neatly follow from applying focu...
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Beyond Francis and Berwick...sign up to improvement?

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Jennifer Dixon 28 May 2014
We’ve faltered in England. There hasn’t been a medium term strategy for improvement in the NHS based on recognised tried and tested quality improvement techniques, some from other industri...
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