A human factors approach?

Martin Bromiley

In Jo Bibby’s recent blog she talked about developments in healthcare and the need to explore the ‘human factors approach’ taken by other industries, but what does a ‘human factors approach’ mean? ...

Care and compassion in the NHS

Jocelyn Cornwell

The Health Service Ombudsman’s report on ten investigations into NHS care of older people has provoked an understandable, but wearingly familiar, wave of shock and media outrage. The Ombudsman is n...