About this webinar
Efforts to improve the quality of patient care have tended to focus on defined technical interventions, often with mixed results in different settings.
There is increasing recognition that it’s not just what you do, but the way that you do it and the environment or context that really matters. A range of factors can affect the success of improvement, from the external policy environment, to organisational culture, to local structures, available people and processes.
This webinar – with Naomi Fulop, John Gabbay and Andrée le May, chaired by Bill Lucas – explores why context needs to be taken into consideration when attempting improvement, and what skills best help professionals to manage context effectively.