Asking a simple question helps improve empathy and care
Researchers from England tested the impact of asking people in hospital "What do I need to know about you as a person to take the best care of you that I can?" Asking this and acting on the response improved people’s views of whether they were treated with empathy and dignity. The researchers suggested that this may help to improve the extent of person-centred care available for people receiving palliative care in hospital. Simple questions such as this may also be useful more generally, as long as the feedback is acted on.
See all summaries about person-centred care published in April