Jatinder is the Chief of Pharmacy at Brighton and Sussex University Hospitals NHS Trust. He is responsible for pharmacy and medicines management services and leading the medicines safety agenda across the trust.

Jatinder qualified as a pharmacist in 1991 and went on to work in senior operational and clinical pharmacy roles in NHS trusts in London. From 2004-09 he was Chief Pharmacist at Ealing Hospital NHS Trust. From 2008 he held additional responsibilities as Assistant Director of Operations for Clinical Support Services and from 2007-09 he was also pharmacy advisor to the clinical advisory group for the Healthcare for London programme. Jatinder took up his current role in Brighton in 2009.

He has a diploma in clinical pharmacy, an MSc in pharmacy practice and a diploma in management studies.

Changing conversations

For Jatinder, one of the strengths of GenerationQ is that it explores a wide range of leadership and improvement theories. 'It drew my attention to ideas and concepts that I wouldn’t otherwise have come across and gave me the confidence to try out different approaches, to take risks and to accept that I don’t always need to know the direction things are heading in. As long as we stay focused on improving the quality of services for patients, it’s ok to let things emerge and learn through the process.

'One thing that really struck a chord with me is the role that dialogue and conversations can play in leading change and improvement. It’s definitely led me to experiment with approaching conversations in different ways and to opening myself up to feedback from colleagues.'

Reflection and feedback

Jatinder says that taking part in GenerationQ helped him to develop a much deeper understanding of himself and his leadership style, as well as how his actions as a leader affect the people he works with.

'It’s been fantastic to have the opportunity to stop and think about all of this in such detail. I’ve learnt a great deal through the process of self-reflection and through listening to feedback from my peers on the programme. I have more confidence in myself and in my abilities to engage and inspire others, for example in large meetings and presentations. Knowing how I interact with people, and knowing that I can choose to interact in different ways, is a big part of this.'