Some assembly required: implementing new models of care Lessons from the new care models programme

Understanding the lessons learnt from the new care models programme will be vital in helping NHS leaders develop more effective ways of delivering care in the future. This report shines light on how vanguard sites have made changes and offers crucial insight into the challenges and enablers in developing new care models.

The report sets out 10 lessons for those seeking to systematically make changes across services in their area. These are based on first-hand accounts of clinicians and managers from the new care models programme’s vanguard sites. These sites have worked through the complexities of bringing together professions and organisations to develop place-based models of better coordinated care for people with complex health and social care needs.

The report finds that assessing and understanding what change efforts have come before, and what organisations and relationships currently exist is vital when developing new models of care. It emphasises the value of local co-creation and testing.

Applying the new care models programme’s approach to supporting local change could have a substantial impact on the health of the population and, in particular, on the lives of people who fall through the gaps between fragmented health and social care services