Annual review 2010

This annual review looks back on 2010 – highlighting what we’ve achieved over the year, sharing our learning and also explaining why some areas of work have been a challenge. We also share our plans for 2011 and the new strategic priorities that will guide our work over the next two years.

In 2010 our strategic priorities were:

• improving the quality of care by transforming the dynamic between people who use services and those who provide them
• engaging with clinical communities to improve healthcare quality and value
• transforming organisational approaches to patient safety
• developing leaders to improve health and health services
• building and promoting knowledge on how to improve care.