- Author
- YouGov
- Date published
- December 2005
This report shows the findings from the third Healthcare Leaders’ Panel survey carried out by YouGov Ltd on behalf of The Health Foundation. Fieldwork was online and ran from 27th May to 7th July 2005. Respondents included:
- senior healthcare managers/ecision-makers who are clinicians
- senior healthcare managers/ decision-makers who are not clinicians.
The key findings from this survey are:
- Respondents recognise the importance of the patient experience and the need to monitor it using patient experience surveys and other available resources
- The majority (87%) report that they are aware of the patient experience survey and that their organisation treats it seriously (78%)
- 63% of organisations have made changes as a result of their patient experience survey results. However, it can be assumed that these changes are not easy to effect as there are barriers in existence.
- Some nine out of ten Healthcare Leaders surveyed believe that there are barriers to their organisation using its patient experience survey results.
- Healthcare managers feel that they need support in making full use of the patient experience survey results. The majority of respondents (57%) call for a systematic approach to doing so.
- 43% of respondents feel that there is a lack of leadership from senior clinicians in making use of the patient experience survey results. There is evidence that this is due to scepticism about the results among clinicians (identified by 53% of clinicians) and that it is not a high priority for senior clinicians (mentioned by 47% of clinicians).
- On top of this lack of leadership, insufficient capacity (mentioned by 53% of respondents) and time (mentioned by 47% of respondents) are cited as barriers to taking charge. A lack of skills is not felt to be a significant problem (mentioned by 15% of respondents).
- Among the Healthcare Leaders who responded to this survey there is strong support for joint decision making between patients and clinicians (86% of all respondents)
- There is also strong support for greater self-care by patients, with 91% of all respondents describing it as a good or very good move. Nevertheless, there is some concern that such a move may be unrealistic as so many patients do not comply with their medication regimes or lifestyle advice (22% of all respondents).
