So, what does quality improvement mean for me?

I’ve been working in mental health for 20 years and, in all this time, I can’t remember hearing as much about quality of the care we provide as I have in the last five years. Early in my career,...


Relationships and change in the new NHS

Spanning system boundaries is part and parcel of what charities aiming to improve healthcare do – we work with healthcare professionals, leaders, policy makers, people living with health conditions...


Designing improvement around the people we care for

What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...