Designing improvement around the people we care for

What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...


Wales: A national approach to improving care

We are fortunate in Wales in that ‘national’ is achievable. We are a small country so when we say we want NHS Wales to be quality-led it feels like a realistic goal. However, up to this point we...