Eight case studies that show you can improve quality while also saving money
With NHS England predicting a £30bn ‘financial gap’ by 2021, everyone is talking about ways to sa...
Closing the Gap through Changing Relationships: evaluation
Our Closing the Gap through Changing Relationships programme funded seven projects, which aimed t...
Ideas into action: person-centred care in practice
This report aims to inform health care professionals, commissioners and providers about what to c...
Design should start with the people we serve (part 1)
The work of 1000 Lives Plus, Wales’s national healthcare improvement programme, has repeatedly emphasised the need to include patients in the design and delivery of services. The use of ‘Stories fo...
Design should start with the people we are (part 2)
There is a growing understanding that ‘human factors’ play a huge part in organisational culture, as well as in the system failures that cause harm to patients. Many of the problems that regula...
Spreading self-management support: Whittington Health
Led by Whittington Health, an NHS integrated care organisation in North London, this project looks at improving care of patients with long-term conditions through self-management support. As well a...
