Jamie Heywood co-founded www.patientslikeme.com in 2004 after his brother Stephen was diagnosed with Motor Neurone Disease. A health information sharing website for patients, they hoped the site wo...
Aneurin Bevan is one of two health boards in Wales using ‘model patients’ to help with their quality improvement programmes. Taking an idea developed by the Esther Network in Sweden, the team in So...
Jo Mackintosh, Service Improvement Project Lead in the patient experience team at Northumbria Healthcare NHS Foundation Trust, tells us about her role in measuring patient experience and her involv...
With the global population rapidly ageing, health providers around the world are working to meet the needs of people with long-term conditions. In Northern Ireland, We asked Charlotte McArdle, the ...
Can access and patient outcomes continue to improve with less resource? If the timeliness and quality of care is improved, what happens to cost? Our Flow Cost Quality improvement programme was deve...
If we want to achieve truly person-centred care in the NHS we need to look at all the elements of care a person experiences: from the clinical care received to how a person is greeted by a cleaner ...
‘Diarising the inpatient journey’ is a new project led by University Hospitals Birmingham NHS Foundation Trust as part of the Health Foundation’s Shared Purpose programme. By giving patients a sche...
The Patient and Family-centred Care programme is breaking new ground in improving the experience of care for patients and their families, while also improving the working lives of staff. Co-clinica...
We talk to Annie Laverty, Director of Patient Experience at Northumbria Healthcare Trust, about her leadership approach and ask how successful patient and staff engagement can help create a support...
A look at how Sheffield Teaching Hospitals NHS Foundation Trust have begun understand how, as an entire organisation, they could use a different approach to address quality and safety challenges, s...
