Compassion, dignity and respect in health care
Hiro Tanaka and colleagues from Aneurin Bevan University Health Board on the value they place on compassion in delivering care, what compassion means to them and how they incorporate it in their da...
What do compassion, dignity and respect mean to you?
We asked a range of health care professionals and patients to tell us what they understood by the words 'compassion, dignity and respect'.
Alf Collins: Measuring what matters to patients at the front line
Alf Collins discusses the approaches needed to measure what matters to individual patients, as opposed to measures for resource allocation, system quality or accountability.
Making change across organisations
This video shows how staff from Sheffield Teaching Hospitals NHS Foundation Trust have combined data and patient stories from across the patient pathway – putting the patient at the centre of servi...
Radical changes to geriatric outpatient care
In this video, staff from Sheffield describe how small 'tests of change' have helped to build the case for changes that led to improved geriatric outpatient care.
Patient and public experience in the NHS
This report brings together, for the first time, the scattered evidence on patient views of the N...
Are clinicians engaged in quality improvement?
In 2006, we commissioned a review seeking to clarify what is already known about the views of UK ...
When doctors and patients talk: making sense of the consultation
This report explores the main form of interaction between a patient and a clinician – the consult...
Measuring patient experience
How has the experience of patients and carers been measured in healthcare? What are the pros and ...
Measuring what really matters: Towards a coherent measurement system to support person-centred care
Dr Alf Collins introduces ‘Dorothy’, a hypothetical patient with a number of long-term conditions...
