Changing the habits of health care

A growing body of evidence shows that, done properly, a system that supports people with long-term conditions to manage their own health has benefits for the person, their health and for health ser...

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Introducing the ‘House of Care’

Martin McShane is a former GP and commissioner who is now Director for Domain Two of the Outcomes Framework for NHS England. He shares his vision for the future of long-term conditions management i...

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Putting patients at the heart of care

If we want to achieve truly person-centred care in the NHS we need to look at all the elements of care a person experiences: from the clinical care received to how a person is greeted by a cleaner ...

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When doctors and patients talk

For most people who come into contact with the NHS, a key element of their experience of care will be their individual consultations with a clinician. Often these interactions are ones that happen ...

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