Healthcare staff are usually motivated to enter their professions by a desire to make a difference for patients and service users. Why then do they find it so hard to speak up for patients when the...
Now that the dust has settled on the publication of the first set of Friends and Family Test results, I wonder what lessons are being learnt. NHS England should, of course, be congratulated for ...
Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provi...
‘The fundamental goal of healthcare is to increase value. We must define value as the outcomes that matter to patients divided by the cost of achieving those outcomes.’ This is the central thesis o...
Fifteen years ago I was involved in developing a performance assessment framework for the NHS – an attempt to provide the public with a rounded analysis of their local NHS bodies. At the time, we w...
recently lost both of my parents in less than three weeks. Both had had long-term illnesses so we’d had lots of experience of the care that the NHS can offer – of the excellent staff that work so ...
With the challenges currently facing the NHS, leaders at all levels across organisations need to learn to work together with a shared vision of providing continually improving, high-quality and com...
Through our role supporting organisations to run Schwartz Rounds, we at The Point of Care Foundation regularly hear stories from health care staff struggling to deliver compassionate and safe care....
Led by Birmingham Children’s Hospital NHS Foundation Trust, this project aimed to involve parents and carers more purposefully in their child’s care and to achieve earlier identification of deterio...
This project, led by Cambridge University Hospitals NHS Foundation Trust, aimed to test a self-management pathway for women using vaginal pessaries for pelvic organ prolapse. The team worked with a...
