Learning from failure

‘The strength of an organization is measured not by counting the number of successes, but by its response to failure.’ Patient safety requires transparency, accountability and leadership, not ga...

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Bullying, healthcare and human factors

Bullying is very topical. Every time it’s discussed on TV or the radio, people queue up to say ‘yes, it happened to me’. But surely it’s something we grow out of as we enter the world of work? I’m ...

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Who leads the NHS?

In a previous life as a training consultant (specialising in areas such as leadership), I used to define a ‘manager’ as someone who successfully maintained the status quo and a 'leader' as someone ...

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Relationships and change in the new NHS

Spanning system boundaries is part and parcel of what charities aiming to improve healthcare do – we work with healthcare professionals, leaders, policy makers, people living with health conditions...

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Coming of age in the NHS

The NHS has just celebrated its 65th birthday and this month I have been working in the NHS for 21 years. Where did that time go?! I joined in 1992 straight after my degree. The Conservative party ...

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