Patient and public experience in the NHS
This report brings together, for the first time, the scattered evidence on patient views of the N...
Are clinicians engaged in quality improvement?
In 2006, we commissioned a review seeking to clarify what is already known about the views of UK ...
When doctors and patients talk: making sense of the consultation
This report explores the main form of interaction between a patient and a clinician – the consult...
Measuring patient experience
How has the experience of patients and carers been measured in healthcare? What are the pros and ...
Measuring what really matters: Towards a coherent measurement system to support person-centred care
Dr Alf Collins introduces ‘Dorothy’, a hypothetical patient with a number of long-term conditions...
