Improving care and patient experience using value-based interviewing
Value-based interviewing (VBI) is a technique used to explore work behaviours with someone applyi...
Caring for staff is the key to a compassionate health service
Jocelyn Cornwell is Chief Executive of the Point of Care Foundation. She spoke to us about the Foundation’s work to improve patient and staff experience, and her belief that in order to treat patie...
Seven practical tools to support dignity and compassion in care
Ensuring dignity and compassion in care requires commitment at all levels. But many of the most e...
A quick guide to person-centred care
Despite a growing recognition of the need for more person-centredness in care – in governmental p...
‘Discharge to assess’ at Sheffield Frailty Unit
As part of its involvement in the Health Foundation’s Flow Cost Quality programme, Sheffield Teaching Hospitals NHS Foundation Trust has overhauled the emergency care pathway for frail older patien...
Improving hospital discharge for dementia patients
‘My Discharge’ was launched at the Royal Free London NHS Foundation Trust in April 2013. Part of the Health Foundation’s 2012 Shine programme, the project aims to improve patient and carer experien...
PatientsLikeMe: How patient experience can change the world
Jamie Heywood co-founded www.patientslikeme.com in 2004 after his brother Stephen was diagnosed with Motor Neurone Disease. A health information sharing website for patients, they hoped the site wo...
Megan keeps improvement patient-focused in South Wales
Aneurin Bevan is one of two health boards in Wales using ‘model patients’ to help with their quality improvement programmes. Taking an idea developed by the Esther Network in Sweden, the team in So...
Northumbria: focusing on the patient’s perspective
Jo Mackintosh, Service Improvement Project Lead in the patient experience team at Northumbria Healthcare NHS Foundation Trust, tells us about her role in measuring patient experience and her involv...
Long-term conditions: sharing learning between two countries
With the global population rapidly ageing, health providers around the world are working to meet the needs of people with long-term conditions. In Northern Ireland, We asked Charlotte McArdle, the ...
