A quick guide to person-centred care
Despite a growing recognition of the need for more person-centredness in care – in governmental p...
A turning point for patient safety?
Fifteen years ago I was involved in developing a performance assessment framework for the NHS – an attempt to provide the public with a rounded analysis of their local NHS bodies. At the time, we w...
Acute assessment for children
Aimed to improve the experience of patients arriving at Accident and Emergency (A&E) with abdominal pain, this project focused on reviewing the whole patient pathway from presentation at A&E, to ei...
Acute medical care for frail older people in Barnsley
Run by Barnsley Hospital NHS Foundation Trust, this project aimed at increasing the percentage of frail older people receiving the care they need in the most appropriate place and reducing the expo...
Acute Stroke Unit
Run by University Hospital of North Staffordshire at the Hyper Acute Stroke Unit, this project focused on the patient pathway by ensuring specialist stroke care was provided from point of admission...
Alf Collins: Measuring what matters to patients at the front line
Alf Collins discusses the approaches needed to measure what matters to individual patients, as opposed to measures for resource allocation, system quality or accountability.
Annie Laverty, GenerationQ fellow
Annie is Director of Patient Experience at Northumbria Healthcare NHS Foundation Trust. She leads a programme of activities aimed at delivering excellent patient experience and is also responsible ...
Are clinicians engaged in quality improvement?
In 2006, we commissioned a review seeking to clarify what is already known about the views of UK ...
Bringing health care home
Led by Airedale NHS Foundation Trust and supported by partner organisations, this project aimed to improve the safety and quality of care for patients in their last year of life. The team are provi...
Can the NHS learn from Mary Queen of Shops?
Mary Portas: ‘queen of shops’, government advisor on the high street and TV presenter. In Channel 4’s Secret Shopper, the no-nonsense retail guru took some of the nation’s biggest retailers to task...
