Patient and Family-Centred Care is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to pa...
Run in partnership with The King’s Fund, building on the Hospital Pathways programme, Patient and Family-centred Care broke new ground in improving the experience of hospital care for patients and ...
Worked with patients, families, health care staff and hospital boards to improve patient experience. Five trusts took part, each working across two care pathways. A partnership with The King...
NHS England has today (10 March 2015) announced the first 29 ‘vanguard’ sites that will take the lead nationally in transforming care for patients across the country. The initiative has the potenti...
Value-based interviewing (VBI) is a technique used to explore work behaviours with someone applyi...
Jocelyn Cornwell is Chief Executive of the Point of Care Foundation. She spoke to us about the Foundation’s work to improve patient and staff experience, and her belief that in order to treat patie...
Ensuring dignity and compassion in care requires commitment at all levels. But many of the most e...
Despite a growing recognition of the need for more person-centredness in care – in governmental p...
As part of its involvement in the Health Foundation’s Flow Cost Quality programme, Sheffield Teaching Hospitals NHS Foundation Trust has overhauled the emergency care pathway for frail older patien...
‘My Discharge’ was launched at the Royal Free London NHS Foundation Trust in April 2013. Part of the Health Foundation’s 2012 Shine programme, the project aims to improve patient and carer experien...
