Healthcare that flows
Can access and patient outcomes continue to improve with less resource? If the timeliness and quality of care is improved, what happens to cost? Our Flow Cost Quality improvement programme was deve...
Are clinicians engaged in quality improvement?
In 2006, we commissioned a review seeking to clarify what is already known about the views of UK ...
Will the Friends and Family Test improve quality in the NHS?
There’s a tendency in the NHS to be ruthlessly target-driven. Often, it goes like this: a scandal or a public outcry leads ministers to demand improvement, a 'magic bullet' metric is identified, an...
Designing improvement around the people we care for
What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...
Designing and testing ‘always event’ and person-centredness concepts in multiple care settings
Run by NHS Lanarkshire, in partnership with NHS Education for Scotland. A multi-setting project – acute, primary and hospice. ‘Always events’ (AEs) are actions and behaviours that create a s...
