Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provi...
Patient and Family-Centred Care is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to pa...
Run in partnership with The King’s Fund, building on the Hospital Pathways programme, Patient and Family-centred Care broke new ground in improving the experience of hospital care for patients and ...
Worked with patients, families, health care staff and hospital boards to improve patient experience. Five trusts took part, each working across two care pathways. A partnership with The King...
If we want to achieve truly person-centred care in the NHS we need to look at all the elements of care a person experiences: from the clinical care received to how a person is greeted by a cleaner ...
The Patient and Family-centred Care programme is breaking new ground in improving the experience of care for patients and their families, while also improving the working lives of staff. Co-clinica...
As the NHS considers the findings of the public inquiry into events at Mid Staffordshire, few would disagree with Francis’ view that there is an urgent need to ensure that the NHS culture is one of...
Healthcare staff are usually motivated to enter their professions by a desire to make a difference for patients and service users. Why then do they find it so hard to speak up for patients when the...
Now that the dust has settled on the publication of the first set of Friends and Family Test results, I wonder what lessons are being learnt. NHS England should, of course, be congratulated for ...
recently lost both of my parents in less than three weeks. Both had had long-term illnesses so we’d had lots of experience of the care that the NHS can offer – of the excellent staff that work so ...
