Aneurin Bevan is one of two health boards in Wales using ‘model patients’ to help with their quality improvement programmes. Taking an idea developed by the Esther Network in Sweden, the team in So...
Alf Collins discusses the approaches needed to measure what matters to individual patients, as opposed to measures for resource allocation, system quality or accountability.
How has the experience of patients and carers been measured in healthcare? What are the pros and ...
Dr Alf Collins introduces ‘Dorothy’, a hypothetical patient with a number of long-term conditions...
Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provi...
What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...
‘My Discharge’ was launched at the Royal Free London NHS Foundation Trust in April 2013. Part of the Health Foundation’s 2012 Shine programme, the project aims to improve patient and carer experien...
Jamie Heywood co-founded www.patientslikeme.com in 2004 after his brother Stephen was diagnosed with Motor Neurone Disease. A health information sharing website for patients, they hoped the site wo...
Jo Mackintosh, Service Improvement Project Lead in the patient experience team at Northumbria Healthcare NHS Foundation Trust, tells us about her role in measuring patient experience and her involv...
Patient and Family-Centred Care is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to pa...
