Designing improvement around the people we care for

What does a ‘listening organisation’ look like? What benefits can it bring to our patients and to our staff? The more we involve patients, the more we make their experience of care better. We can i...


Making QI business as usual for health care

With Glastonbury, Wimbledon and the World Cup over, half of 2014 is already behind us. And looking back over the last six months, there are three things which I think will play out to have signific...