Measuring what really matters: Towards a coherent measurement system to support person-centred care
Dr Alf Collins introduces ‘Dorothy’, a hypothetical patient with a number of long-term conditions...
Reducing hazards associated in the transition of young people with long-term conditions into adult services evaluation
Evaluation of the Reducing hazards associated in the transition of young people with long term conditions into adult services project to assess whether the use of SDM/ SMS approaches with long term...
Promoting patients’ priorities through user generated quality of life measures (My QuOL-T)
This project, led by Children’s Hospice South West in partnership with the University of West England, aimed to support families affected by childhood life-limiting conditions to monitor issues tha...
Megan keeps improvement patient-focused in South Wales
Aneurin Bevan is one of two health boards in Wales using ‘model patients’ to help with their quality improvement programmes. Taking an idea developed by the Esther Network in Sweden, the team in So...
Alf Collins: Measuring what matters to patients at the front line
Alf Collins discusses the approaches needed to measure what matters to individual patients, as opposed to measures for resource allocation, system quality or accountability.
Measuring patient experience
How has the experience of patients and carers been measured in healthcare? What are the pros and ...
Ten tips for measuring patient and carer experience
Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provi...
Improving hospital discharge for dementia patients
‘My Discharge’ was launched at the Royal Free London NHS Foundation Trust in April 2013. Part of the Health Foundation’s 2012 Shine programme, the project aims to improve patient and carer experien...
PatientsLikeMe: How patient experience can change the world
Jamie Heywood co-founded www.patientslikeme.com in 2004 after his brother Stephen was diagnosed with Motor Neurone Disease. A health information sharing website for patients, they hoped the site wo...
Northumbria: focusing on the patient’s perspective
Jo Mackintosh, Service Improvement Project Lead in the patient experience team at Northumbria Healthcare NHS Foundation Trust, tells us about her role in measuring patient experience and her involv...
