Health literacy: let's think again

I don't really like the term ‘health literacy’. Not many people really understand what it means, which is a bit ironic when you think about it. My unofficial definition of health literacy is ‘the c...

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Twelve tips for measuring improvement

Understanding what works to improve health care is vital in order to share and spread success and to ensure we learn from our mistakes. These tips will help you embed effective measurement into you...

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Will patient leadership cure chaos at NHS England?

The phone call was in hushed tones. ‘It’s chaos at NHS England’ they said. I wasn’t sure what was meant, but I had a good idea. ‘They’re reconstructing the NPSA systems because people have suddenly...

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Have I been getting it wrong all along?

One evening last year, I was sitting with James discussing the NHS and our roles within it over a pint of Guinness. He was one of the hospital managers of the trust I was working at and, before lon...

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