Unfortunately, your browser is too old to work on this website. Please upgrade your browser
Skip to main content
Watch the webinar below

Watch the recording

As the pandemic gives way to recovery, the heat will be on the NHS to improve access to care, not least to reduce the backlog of waiting alongside increasing demands.  The innovations prompted by COVID-19 – such as more digital consultations, remote monitoring, and the use of data to prioritise vaccine rollout – show the potential of tech, digital and data to revolutionise service delivery. Hopes are now being pinned on these to support NHS recovery and help shift care to better and sustainable models – including more services supporting people at home.

But how can this transformation be sped up safely? How can the NHS to be a more active platform for innovation, from ideation to rapid beta testing to adoption adaption and spread? And how can the NHS and the people it serves become better at identifying the priorities for transformation of services?

In this webinar we were joined by Dr Tim Ferris, NHS England’s Director of Transformation, to explore the next steps for service transformation at scale. Against the backdrop of the recent Wade-Gery review, the data strategy, the forthcoming Goldacre review and AI strategy, the new tech fund to support elective recovery, and a renewed focus on delivering the tech ambitions outlined in the Long Term Plan, how can these be linked to support service transformation better in practice? What will be different this time?


Dr. Tim Ferris is the inaugural National Director of Transformation at NHS England and NHS Improvement. The Transformation Directorate draws together NHSX, NHS Improvement, and Innovation into a single team to deliver transformation in the NHS through redesigning care services, harnessing the power of data and analytics, and building a learning health system that generates knowledge to improve population health. These activities are focused on the twin priorities of pandemic recovery and reducing health inequalities.

Tim was most recently CEO of the Mass General Physicians Organization (2017-2021) and was formerly the Senior Vice President for Population Health at Mass General Brigham overseeing performance for one of the largest accountable care organizations in the US. He founded the Center for Population Health, which reaches over one million patients annually, focusing on prevention and data to improve health, reduce inequities and save lives.

Tim’s past roles include multiple committees at the National Academy of Medicine, an independent advisory council for the U.S. Secretary of Health and Human Services, and as a Non-Executive Director on the Board of NHS England and NHS Improvement.

Tim trained in medicine and public health at Harvard University, and remains on the staff of Mass General. He was awarded numerous NIH and foundation grants and co-authored over 130 publications on health care quality measurement, health disparities and health IT.

Tim became a professor at Harvard Medical School in 2018 and continues as an adjunct Professor.

Tim Ferris


Jennifer was Chief Executive of the Nuffield Trust from 2008 to 2013. Prior to this, she was Director of Policy at The King’s Fund and was the policy advisor to the Chief Executive of the National Health Service between 1998 and 2000. Jennifer has undertaken research and written widely on health care reform both in the UK and internationally.

Originally trained in medicine, Jennifer practised mainly paediatric medicine, prior to a career in policy analysis. She has a Master’s in public health and a PhD in health services research from the London School of Hygiene and Tropical Medicine. In 1990–91, Jennifer was a Harkness Fellow in New York.

Jennifer has served as a Board member on several national regulatory bodies: the Health Care Commission 2004–2009; the Audit Commission 2003–2012; and the Care Quality Commission 2013–2016. She has led two national inquiries for government: on the setting up of published ratings of quality of NHS and social care providers in England (2013); and on the setting up of ratings for general practices (2015). She was also a member of the Parliamentary Review Panel for the Welsh Assembly Government advising on the future strategy for the NHS and social care in Wales (2017–2018).

In 2009, Jennifer was elected a fellow of the Royal College of Physicians, and in 2019 was elected as a fellow of the Academy of Medical Sciences. She was awarded a CBE for services to public health in 2013, and a Doctor of Science from Bristol University in 2016. She has held visiting professorships at the London School of Hygiene & Tropical Medicine, the London School of Economics, and Imperial College Business School.

Jennifer Dixon, Chief Executive of the Health Foundation

Related analysis

Further reading

You might also like...

Kjell-bubble-diagramArtboard 101 copy

Get social

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more