Andy Heeps

Chief Operating Officer

Location: London

Fellowship(s):
  • GenerationQ
  • 6

Organisation: North Middlesex University Hospital NHS Trust

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About me

Andy is a GenerationQ Fellow and Chief Operating Officer at North Middlesex University Hospital NHS Trust

During his fellowship he was responsible for building and developing quality improvement capabilities, strategies and methodologies Barking, Havering and Redbridge University Hospitals NHS Trust.

Andy developed a passion for leading improvement when he was responsible for quality and safety in one of the UK’s largest single-site maternity units, while working as a Consultant Obstetrician and Clinical Lead for Intrapartum Care at BHRUT.

As Associate Medical Director for Quality Improvement, his areas of responsibility included building and developing quality improvement capabilities, strategies and methodologies. He also chaired the trust’s patient safety group and lead the quality strategy group: ‘My aim was to instil a culture of continuous improvement throughout the organisation so that each part, clinical and non-clinical, could continuously improve the quality of the services we provide throughout the organisation.’

Through GenerationQ Andy improved his understanding of the change process and how it is managed in a large acute trust: ‘The programme interested me because it equips its fellows with the latest thinking and research in improvement methodologies, and the leadership qualities needed to drive change.’

As Chief Operating Officer at North Middlesex University Hospital NHS Trust he now seeks to use those skills in empowering clinical teams to drive their own improvements for patient care.

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