Endoscopy pathway
Run by the Gastroenterology department at Great Ormond Street Hospital, this project focused on optimising patient and carer experience of the endoscopy pathway from decision to admit for investigatio...
Patient and Family-centred Care Run in partnership with The King’s Fund, this programme aimed to improve the experience of hospital care for patients and their families, and the working lives of staff
- This programme was run in partnership with The King’s Fund, building on the Hospital Pathways programme.
- Broke new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
- Worked with 11 organisations to develop a small number of exemplary NHS provider organisations and a team of professional staff and managers who can demonstrate their achievements to others, and bring sustainable improvement in patients' experience.
Patient and family-centred care offers a unique opportunity to use tried and tested techniques to improve both processes of care and staff-patient interactions.
Aims
The aim of the programme was to allow patients to:
- feel confident that the care that they receive will be consistently high quality
- participate in their own care and feel confident working in collaboration with health care professionals
- feel that their care has been designed in a way that acknowledges its place within their broader lives.
The programme aimed to support award holders to:
- understand the drivers of quality in their own NHS provider organisations
- improve the care of patients in two specified care pathways, making them reliable in terms of safety, clinical effectiveness, patient-centredness, timeliness and efficiency
- build capacity, so that lessons can be sustained and shared across their hospital
- improve staff engagement and resilience, focusing the attention of staff on the patients' experience.
The programme offered award holders the opportunity to:
- make a reality of policy commitments to improve patient-centred care
- build their hospital's reputation for high-quality, compassionate care
- receive ongoing support from the Health Foundation and The King's Fund, with input from our experts
- access expertise on how to bring about successful change, with an emphasis on sustainability and reach
- showcase their work and become a leader in the field.
The Patient and Family-Centred Care (PFCC) toolkit
Building on the work of the programme, the Patient and Family-Centred Care (PFCC) toolkit is a simple, step-by-step method for understanding what a care experience is like, what needs to change, and which small improvements can make a big difference to patients, families and staff alike.
More about this toolkit is available on the King's Fund website.
Acute medical care for frail older people in Barnsley
Run by Barnsley Hospital NHS Foundation Trust, this project aimed at increasing the percentage of frail older people receiving the care they need in the most appropriate place and reducing the exposur...
Creating exceptional patient experience in hip fracture care
Run by Aneurin Bevan Health Board in Gwent, Wales, this project is improving standards of care for hip fracture patients at Royal Gwent Hospital, with a vision to become best in class. The team were p...
Diabetic Foot Care Project
Run by the Diabetes Team at Aneurin Bevan Health Board in Wales, this project aimed to develop a pathway to excellent care experience for patients admitted to hospital with an acute diabetic foot prob...
Acute assessment for children
Aimed to improve the experience of patients arriving at Accident and Emergency (A&E) with abdominal pain, this project focused on reviewing the whole patient pathway from presentation at A&E, to eithe...
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