• Project led by Salford Community Health and the University of Salford.
  • Focused on staff health and wellbeing across NHS Salford.
  • Aimed to reduce staff sickness absence due to musculoskeletal disorders (MSDs).
  • Developed a worker-centred model of provision for staff health involving clinics and co-ordinated case management to support staff to return to normal participation quickly.

The Working Well project aimed to reduce staff sickness absence due to musculoskeletal disorders (MSDs) such as back pain. The project set out to:

  • support staff to return to normal participation quickly and reduce time off sick
  • increase job satisfaction and mental wellbeing
  • reduce sickness absence costs
  • improve staff efficiency and effectiveness, with improved levels of care and patient satisfaction.

The project team worked with stakeholders to implement a worker-centred model of staff health provision and a co-ordinated case management service for staff who might be struggling to stay at work or return to work due to an MSD. Clinics took place at a range of locations and at different times, to accommodate a range of shift patterns. A specialist occupational physiotherapist co-ordinated care and coached other clinical staff to develop their skills and improve future capacity and sustainability.

Who was involved

The project was led by NHS Salford and the University of Salford, with the service available to staff at Salford Community Health and NHS Salford organisations.

Outcomes

  • General sickness absence was reduced from 5.2 days to 2.6 days, while sickness absence due to MSDs was reduced from 3.3 days to 0.7 days.
  • Improvements in staff psychological wellbeing, job satisfaction and identified functional limitations.
  • For individuals who used the service, salary-based costs for MSDs in relation to sickness absence fell by 26%.
  • Managers felt supported and empowered to effectively manage sickness absence cases.

Challenges

Data collection and analysis became a much bigger task than anticipated, so additional research time had to be added to support this area of work.

Further reading

Learning report

Shine: Improving the value of local healthcare services

February 2014

Successes and lessons from the first two rounds of the Health Foundation’s Shine programme: annual...

About this programme

Programme

Shine 2010

This programme ran from 2010 to 2011 and awarded 18 teams with up to £75,000 for projects aimed at...

You might also like...

Blog

Supporting staff wellbeing during COVID-19: a Northumbrian experience

Annie Laverty, Chief Experience Officer at Northumbria NHS Foundation Trust, offers her reflections...

Press release

NHS People Plan provides a stop-gap but leaves glaring omissions

Health Foundation response to the NHS People Plan 2020/21.

Press release

New analysis lays bare government’s failure to protect social care from COVID-19

New Health Foundation analysis reveals the devastating impact the COVID-19 pandemic has had on...

Kjell-bubble-diagramArtboard 101 copy

Get social

Over 700,000 patients served by GPs at high risk of COVID-19 could be left without access to face to face GP appoin… https://t.co/wZJJPCuRCn

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more