- Led by Barts Health NHS Trust, in partnership with the Nuffield Department of Primary Care Health Sciences at the University of Oxford; East London and City (WELC) Clinical Commissioning Groups; Oxford University Hospitals NHS Foundation Trust; NHS England and Microsoft.
- Aims to spread the use of outpatient video consultations.
- Video consultations have been shown to increase patient attendance rates, improve outcomes and provide more patient-centred care.
- Will create a virtual consultation unit within Barts Health and form a national network of sites.
Traditional models of outpatient care are not always aligned to the needs of patients and can be difficult for them to access. This has led to high rates of non-attendance at appointments and poor patient engagement, resulting in poor health outcomes and greater use of emergency care, plus rising costs. With increasing multi-morbidity, people living longer with complications and care being more multi-disciplinary, care models need to be more flexible and responsive.
Research has shown that using remote video outpatient consultations rather than face-to-face review with patients in hospital has the potential to address some of these issues. However, implementing such services within routine practice in the NHS is challenging.
Barts Health NHS Trust has been exploring the use of video consultations via Skype, and the impact on patient attendance rates, patient satisfaction and efficiency savings. They have developed significant expertise in the area and have produced standard operating procedures, information governance and technical guidance documents, and protocols for setting up and running virtual clinics.
Through this Scaling Up Improvement project, the team at Barts Health will create a virtual consultation unit. It will facilitate local spread and national roll-out of virtual consultations by supporting sites who are interested in using this type of consultation. The unit will provide: clinical, technical, management and administrative expertise; demonstration clinics so that teams can observe virtual consultations in real time; workshops; and an online forum and resource directory. The project team’s ultimate aim is to create a national network of sites who can learn from each other’s experiences.
Working with national-level decision-makers, the project team also aims to develop a national policy around the use of video consultations, including tariff, technology, governance and staff training. The team will also work with a technology provider to test the various options for web consultations.
About this programme
This programme offers £500,000 funding to supports teams to take successful interventions or approaches and deliver them at s...
You might also like...
Health Foundation response to The Topol Review on preparing the health care workforce for a digital future.
Health Foundation selects 23 innovative projects to improve health and social care through supporting the workforce
Twenty three projects have been selected to receive a total of £1.65 million in funding from The Health Foundation’s Innovati...
The Health Foundation has announced funding of 23 projects as part of our Innovating for Improvement programme. Laura Wallace...
Health Foundation @HealthFdn
Record numbers of NHS staff are quitting due to long hours, with the number of nurses leaving the service almost tr… https://t.co/UXnGi9tujqFollow us on Twitter
Work with us
We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.View current vacancies
The Q Community
Q is an initiative connecting people with improvement expertise across the UK.Find out more