Evaluation of the Increasing Continuity of Care in General Practice programme

This invitation to tender is now closed.

•    Seeking a mixed-method evaluation supplier for our Increasing Continuity of Care in General Practice programme.
•    We anticipate bids up to a maximum of £250,000 (inclusive of VAT and expenses). 
•    Deadline for responses: Monday 4 February 2019, 12.00 (midday).

Longitudinal continuity, where a patient interacts with the same health care professional across a series of discrete episodes, is valued highly in general practice. But, there has been a trend away from prioritising this type of continuity in favour of promoting increased access.

Our Increasing Continuity of Care in General Practice programme is inspired by Health Foundation research. The research demonstrated that patients with ambulatory care sensitive conditions who see the same GP a greater proportion of the time have fewer unplanned hospital admissions and discussed potential opportunities to improve continuity at GP practice level.

The programme aims to understand whether improvement approaches can be used to increase continuity of care and to explore if increasing continuity of care can improve patient outcomes. It is supporting five large-scale GP practices and federations to carry out improvement work to increase continuity in their practices.

Our aim in commissioning this evaluation is to develop and share learning about the process of improvement at each of the general practice projects and their sites, to establish:

  • the model of improvement and approach being used;
  • whether continuity of care has increased;
  • patient and staff views on continuity of care, their experiences of each intervention and the impact it has had;
  • any unintended consequences of improving continuity of care, eg reducing access, to be able to contribute to the wider policy conversation around the future of general practice and GP work at scale; and
  • how any change in continuity of care occurred within that specific environment.

The supplier will be appointed in March 2019.

Please complete the online response form on the AIMS system by 4 February 2019, midday.

How to apply

If you are interested in submitting a response, please go through the following steps to complete your response.

1. Important supporting information

All applicants must read the Invitation to Tender in full before completing the online response form.

2. Information call

We held an information call on Monday 14 January 2019. Information calls offer applicants the opportunity to hear more about the programme and ask questions to clarify understanding. Please note that we will not be able to answer specific technical questions about individual tender responses.

You can now read the transcript from the information call.

3. The response form

All responses must be completed and submitted via our online system AIMS.

You need to first register on AIMS before you can complete the online response form. It is important that you register as your organisation rather than as an individual. Please include the contact details for the person you wish to be the primary contact for your response.

Full guidance on accessing, completing and submitting your response via AIMS can be found in the Applicants user guide. We recommend that you keep a copy of this manual to hand to refer to while you complete your response.

4. Deadlines

The deadline for online responses is 12.00 (midday) on Monday 4 February 2019. We will not accept late submissions.

Shortlisted organisations will need to be available to attend an interview on Tuesday 5 March 2019 at the Health Foundation, 90 Long Acre, London WC2E 9RA. 

If you have any queries about the programme or response process, email ContinuityofCare@health.org.uk.

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