The human element: a vital catalyst for improvement

09.30 - 12.00, 22 May 2018

This year’s event, taking place on the 22 May, will explore how focusing on the human element of health care is critical to enabling the NHS to tackle the major challenges it is facing.

We’ll be streaming the morning plenary sessions:

09.30 - 9.45       Welcome

  • Dr Jennifer Dixon, Chief Executive, the Health Foundation

09.45 - 10.30     How to support the workforce to make improvements at pace

  • Matthew Taylor, Chief Executive, Royal Society for the encouragement of Arts, Manufactures and Commerce

Matthew Taylor explores supporting the workforce in the NHS to make faster improvements – adding value and productivity. He will draw on the findings of the review he led of modern working practices and how to support good work for all.

11.00 - 12.00     Helping health care professionals deliver even better care​

  • Film: Dr Claire Lemer, Consultant in General Paediatrics and Service Transformation, Evelina London Children’s Hospital
  • Cllr Jacqui Dyer MBE, former Vice Chair, NHS England Mental Health Task Force, Mental Health Act Review (MHAR) Advisory Panel Member and Co-Chair MHAR African & Caribbean Working Group (MHARAC), Founder and Chair Black Thrive
  • Baroness Dido Harding, Chair, NHS Improvement
  • Chair: Dr Jennifer Dixon, Chief Executive, the Health Foundation

The session will open with a recorded interview with Claire Lemer, followed by a talk from Cllr Jacqui Dyer MBE. The speakers will share their experience of the health care system and a personal view of what needs to change with an emphasis on how we can support health care professionals to improve the quality of care they give to patients. Baroness Harding will share her reflections on the previous speakers’ contributions and consider how government and providers can best support improvement at the front line.

Watch live

You can watch the livestream of the morning sessions now.

Further information

For more information please contact

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