• Nicola CrustHead of Nursing and Clinical Governance, the Alliance, University Hospitals of Leicester NHS Trust
  • Responsible for professional leadership and mentoring of the nursing team, and clinical governance and workforce strategy
  • Interested in how to effectively lead and influence improvement work across service and organisational boundaries
  • 2016 GenerationQ Fellow

Nichola Crust trained as a registered general nurse, before specialising in quality and clinical governance. She has previously worked in acute and primary care organisations as Head of Quality Assurance, Clinical Governance and Quality Lead, and Head of Governance.

In 2015 she became Head of Nursing and Clinical Governance in the first UK health alliance – a partnership of the main health organisations in Leicester, Leicestershire and Rutland, which have come together to deliver elective care services in community and primary care settings. Nichola’s role includes managing the flow of money across a health economy, and supporting mobilisation and provision of care. She is responsible for professional leadership and mentoring of the nursing team, which spans eight community hospital sites; ensuring highly reliable, quality care services; workforce strategy for the Alliance; and delivery of an effective governance function.

One of Nichola’s objectives as a GenerationQ fellow is to lead on service redesign in planned care: ‘The programme of work is complex and challenging, and will involve working with key stakeholders… success will be dependent on having motivated and empowered teams.’

The GenerationQ Fellowship comes at a critical time in this improvement work and Nichola hopes it will provide her with the opportunity to learn how to drive forward and influence improvements across service and organisational boundaries: ‘I believe the programme will support me in achieving my objectives in enabling the transformation required, and provide the opportunity to put into practice a significant improvement project in my place of work.’