Public perceptions of health and social care: expectations tracker The expectations tracker, produced in partnership with Ipsos, will monitor changing public perceptions of the standards of NHS and social care services
No part of the UK’s health and social care system has been untouched by COVID-19. Previous polls and other evidence suggested the public were more optimistic and less critical of the NH at the beginning of the pandemic, but expectations began returning to normal as the pandemic progressed. As the response to COVID-19 continues to stretch NHS and social care services, understanding how public expectations are shifting is important.
Our expectations tracker, published every 6 months as part of our 2-year programme of UK-wide public polling delivered in partnership with Ipsos, will monitor changing public perceptions of the standards of NHS and social care services:
over the past 12 months
over the next 12 months.
To understand what may be driving expectations of the NHS, our tracker asks about aspects of NHS performance that are particularly important to the public: quality of care; access to care; and staffing.