Patient and family/carer experience in the emergency department

South east England
Run by West Middlesex University Hospital, this project focused specifically on the experiences of patients and family members attending A&E with chest pain. The project team found that staff engagement, through events and training, was key to the success of this project.

Walsall paediatric asthma pathway

Run by Walsall Healthcare NHS Trust, this project aimed at improving the experience of care in hospital and laying the foundations for safe, effective self-care at home for young people with asthma. The team focused on the discharge process by mapping and shadowing patients and staff to understan...

Paediatric asthma

Run by University Hospital of North Staffordshire Children’s Centre, this project aimed at improving the quality of care delivered during an asthma exacerbation to provide an exceptional experience for children, young people and their families. The project used feedback to make improvements aimed...

Acute Stroke Unit

Run by University Hospital of North Staffordshire at the Hyper Acute Stroke Unit, this project focused on the patient pathway by ensuring specialist stroke care was provided from point of admission through to discharge. As well as gaining a better understanding of the patient experience, staff en...

Improving the care of patients with Chronic Obstructive Pulmonary Disorder (COPD)

South west England
Run by Royal United Hospital, Bath, this project aimed to improve the service patients with COPD receive so that patients can be discharged earlier and both patients and their carers are adequately supported in the community. The main focus of the project was the implementation of the COPD discha...

Care for patients who are reaching the end of life

South west England
Run by Royal United Hospital, Bath, this project aimed to improve end of life care, in particular by improving identification of end of life. The work focused on creating a care pathway for patients approaching end of life in an elderly care ward, before rolling out the plan to other wards. Impro...


South west England
Run by North Devon Healthcare NHS Trust to improve the experience of dementia patients who access services from North Devon District Hospital in Barnstaple, this project focused on improving patient experience during the multiple handovers of care between acute, community and primary care service...

Caring for patients who are approaching the end of life

East of England
Run by Ipswich Hospital NHS Trust, this project aimed at making the end of life care provided on general wards more person-centred, involving patients and their families and carers in decisions about where to die. Improving information and communications, both for patients and staff, were fundame...

Improving the COPD care experience

Run by the Hywel Dda Local Health Board, this project aimed at improving care for patients with chronic obstructive pulmonary disorder (COPD) and reducing unnecessary hospital admissions. The team looked at the whole care experience, cutting across acute, primary and community boundaries and spec...

Improving the Ambulant Duchenne Muscular Dystrophy pathway

Run by the Neuromuscular team at Great Ormond Street Hospital, this project aimed at improving the experience of boys with Muscular Dystrophy who are still ambulant (able to walk). The work focused on the care received at six-monthly follow up appointments/clinics.