An innovative service wide response to patients who contact the Yorkshire Ambulance Service (YAS)

North west England
This project aimed to improve patient experience and reduce hospital admissions through an innovative service-wide response that utilised partnership working, bespoke telephone triage assessment tools and remote clinical support.

Developing measures to improve ambulance service safety during the ‘window of care’

North west England
A North West Ambulance Service NHS Trust project, in partnership with the Advancing Quality Alliance, which involves applying the Safety Measurement and Monitoring Framework to the ‘window of care’ (from receipt of the 999 call to arrival at hospital) for ambulance services. The project will deve...

Paul Gowens, GenerationQ fellow

Paul is the Senior Healthcare and Quality Manager in the Scottish government’s Quality Unit. He took up this post in November 2013 as a two-year secondment from his role as Head of Clinical Governance, Quality and Patient Safety in the Scottish Ambulance Service. After qualifying in 1993, Paul...

Richard Lee, GenerationQ fellow

Richard started his career as an ambulance paramedic and is now Head of Clinical Services at the Welsh Ambulance Services NHS Trust. GenerationQ helped him to bring new ways of thinking to a major transformation programme focusing on clinical excellence. Richard qualified as an ambulance param...