Developing measures to improve ambulance service safety during the ‘window of care’

North west England
A North West Ambulance Service NHS Trust project, in partnership with the Advancing Quality Alliance, which involves applying the Safety Measurement and Monitoring Framework to the ‘window of care’ (from receipt of the 999 call to arrival at hospital) for ambulance services. The project will deve...

Tracey Downer, GenerationQ Fellow

Tracey Downer is an occupational therapist who has worked at North East London NHS Foundation Trust since 2009. She is currently Trust Lead for Recovery and Occupational Therapy and is responsible for the development and implementation of the recovery and social inclusion strategy, and profession...

Supporting health and promoting exercise (SHAPE) programme for young people with psychosis

Led by Worcestershire Health and Care NHS Trust with contribution from the University of Worcester McClelland Wellbeing Centre, this project focused on supporting young people with psychosis to make informed treatment and lifestyle choices. The project offered a coordinated, multi-professional, h...

Occupational therapy intervention for people with affective and personality disorders

Led by South West London and St George’s Mental Health NHS Trust, this project tested an innovative occupational therapy intervention to enable individuals to regain independence, look after themselves and participate in their community.

Paul Gowens, GenerationQ fellow

Paul is the Senior Healthcare and Quality Manager in the Scottish government’s Quality Unit. He took up this post in November 2013 as a two-year secondment from his role as Head of Clinical Governance, Quality and Patient Safety in the Scottish Ambulance Service. After qualifying in 1993, Paul...

Staying home: volunteer support programme

This project, led by the British Red Cross in partnership with the Scottish Ambulance Service, aimed to help older patients with age-related illnesses or long-term medical conditions to stay safely at home and avoid being admitted to hospital without a clear clinical need. The team developed a ne...

Treatment of frozen shoulder in a primary care setting

Led by Central London Community Healthcare, this project aimed to speed up the treatment pathway for frozen shoulder, reduce the number of health care appointments needed and provide more cost-effective care. The team introduced a new service where specially-trained physiotherapists provided guid...

Prevention of chronic back pain

South west England
Led by Poole Hospital NHS Foundation Trust in partnership with the Dorset Pain Management Unit, this project aimed to reduce the incidence of chronic back pain, promote patient self-management and reduce the costs associated with managing back pain. The team designed a pain management programme f...

Improving the quality of cardiovascular care by ambulance services

Led by East Midlands Ambulance Service NHS Trust, in collaboration with the University of Lincoln, and working across all Ambulance trusts in England, this project aimed to improve services for people with heart attack and stroke by improving the reliability of care delivered by ambulance clinici...