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Key points

  • In 2010 our strategic priorities were:
    • improving the quality of care by transforming the dynamic between people who use services and those who provide them
    • engaging with clinical communities to improve healthcare quality and value
    • transforming organisational approaches to patient safety
    • developing leaders to improve health and health services
    • building and promoting knowledge on how to improve care.

This annual review looks back on 2010 – highlighting what we’ve achieved over the year, sharing our learning and also explaining why some areas of work have been a challenge. We also share our plans for 2011 and the new strategic priorities that will guide our work over the next two years.

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