Communications in health care improvement - a toolkit Increase your understanding and use of communications to better plan, implement and spread your improvement work

Section 1: Planning for success

This section is all about getting the right foundations in place at the beginning of a project.

There are three parts to this section:

1. Build your communications team
2. Identify and prioritise your audiences
3. Create a simple communications strategy

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Section 2: Getting started

This section guides you through how to take the strategic planning from section one and turn it into action.

By working through this section you will:

1. Create messages for your audiences
2. Choose the right communications channels
3. Create a simple communications plan

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Section 3: Sustaining interest

This third section of communications in health care improvement offers guidance on how to sustain the interest and engagement of your audiences.

By working through this section you will:

1. be presented with tips and ideas on how to keep your audiences interested and on board with the project
2. understand the power of storytelling in health care improvement
3. be able to evaluate and communicate progress to date, and to prepare your communications for the final project stage on spread.

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Section 4: Spreading your work

This section focuses on how communications can help spread the learning and ideas generated by your project. 

By working through this section you will:

1. create a simple communications plan to support your spread work
2. learn the principles of extending your influence by engaging with networks and policy makers
3. learn how communications can help build a case for further funding of your improvement work.

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Communications toolkit: the evidence

This toolkit draws on the evidence available around communications and its relation to health care improvement, and has used the emerging insights to inform its content and structure.

As a useful summary, an evidence scan, based on 477 empirical research studies and published by the Health Foundation, highlights the following communications approaches as important in the spread of good practice in health care improvement.

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Communications toolkit: glossary

A helpful list of frequently used words in the communications improvement toolkit and a definition of each term.

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