Communications in health care improvement - a toolkit
Increase your understanding and use of communications to better plan, implement and spread your improvement work
May 2015
What you'll learn
- Understand how to reach and win the support of the people who are key to your project’s success.
- Assure yourself, and demonstrate to others, that you are following best practice in communications.
- See how communications can sustain interest in your project and encourage the spread of innovation and new ways of working.
- Identify the materials and stories about your project that may help in recommissioning or seeking further funding.
Evidence indicates that considering communications from the beginning to the end of a project could be an important factor in the spread of successful health care improvement.
By working through the four sections in this toolkit you can reassure yourself that you are following best practice at every point in your project and not missing any important steps. You can also access individual tools, templates and support materials, such as audience mapping or creating messages, as and when needed.
Section 1: Planning for success
This section is all about getting the right foundations in place at the beginning of a project.
There are three parts to this section:
- Build your communications team
- Identify and prioritise your audiences
- Create a simple communications strategy
Section 2: Getting started
This section guides you through how to take the strategic planning from section one and turn it into action.
By working through this section you will:
- Create messages for your audiences
- Choose the right communications channels
- Create a simple communications plan
Section 3: Sustaining interest
This third section of communications in health care improvement offers guidance on how to sustain the interest and engagement of your audiences.
By working through this section you will:
- be presented with tips and ideas on how to keep your audiences interested and on board with the project
- understand the power of storytelling in health care improvement
- be able to evaluate and communicate progress to date, and to prepare your communications for the final project stage on spread.
Section 4: Spreading your work
This section focuses on how communications can help spread the learning and ideas generated by your project.
By working through this section you will:
- create a simple communications plan to support your spread work
- learn the principles of extending your influence by engaging with networks and policy makers
- learn how communications can help build a case for further funding of your improvement work.
Communications toolkit: the evidence
This toolkit draws on the evidence available around communications and its relation to health care improvement, and has used the emerging insights to inform its content and structure.
As a useful summary, an evidence scan, based on 477 empirical research studies and published by the Health Foundation, highlights the following communications approaches as important in the spread of good practice in health care improvement.
Communications toolkit: glossary
A helpful list of frequently used words in the communications improvement toolkit and a definition of each term.
Further reading
Discover
Quality improvement
Improving quality in health care is about making it safe, effective, patient-centred, timely, efficient and equitable
Quick guide
Quality improvement made simple
This guide focuses on one important element of the quality agenda: quality improvement. It looks in particular at what are kn...
News
New toolkit helps bring together patients and staff to transform health care
Patient and Family-Centred Care is a simple, step-by-step method for understanding what a care experience is like, what needs...
You might also like...
Invitation to tender
ITT: Summative Evaluation of the Flow Coaching Academy Programme
The deadline for responses is 12.00 on Tuesday 5 November 2019.
Blog
Making time to talk: the challenge of spreading knowledge
Dr Nicola Burgess on the practical value of creating formal spaces to spread informal knowledge within organisations.
Blog
On the front line of quality improvement in Manchester: flashing lights, focused funding and forming habits
Will Warburton reflects on what he learnt from his recent visit to front-line improvement practitioners in Manchester.
Get social
Health Foundation @HealthFdn
The NHS has a wealth of data - but too few people with the skills to make sense of this data and improve patient ca… https://t.co/IDV1lXPDYA
Follow us on TwitterWork with us
We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.
View current vacanciesThe Q Community
Q is an initiative connecting people with improvement expertise across the UK.
Find out more