Key points

  • Patients and the public should be seen as citizens and not simply as recipients of care, with a role in deciding what the fundamental standards of care should be and a right to raise concerns when these are not met.
  • The patient is the single most important safety barometer and the issues they raise can be an early warning to a later risk.
  • Recent changes to the infrastructure of patient and public involvement in England are hindering local efforts to give people a strong voice. Identifying and developing local responses to these problems must be a priority for commissioners and providers.
  • Patient representatives should be aware of and take steps to avoid ‘going native’, losing the fresh perspective they offer and becoming professionalised parts of the service.
  • We must stop using the excuse that people might not understand performance information about healthcare providers as a reason for not publishing information.

On 1 May 2013, the Health Foundation hosted a roundtable event to explore how the public, patients, their families and carers can be involved in improving patient safety.

People with expertise and personal experience of involvement in patient safety came together to share their knowledge and learning in order to build understanding in this area.

You might also like...

Journal article

Evaluation of a personal protective equipment support programme for staff during the COVID-19 pandemic in London

Journal article

An assessment of personal protective equipment programme supporting clinical staff in London during...

Press release

Today's data show COVID-19 is having a dramatic impact on how people seek care

Press release

Health Foundation response to NHS England performance statistics for March. 

Working paper

'Hospital mergers increase death and harm'? Not so fast…

Working paper

This paper examines the claims made in the CMA working paper on the impact of hospital competition...

Kjell-bubble-diagramArtboard 101 copy

Get social

Universal credit uplift, furlough extension and a rise in corporation tax are all welcome but public services under…

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more