Patient and public experience in the NHS A quality chartbook
September 2007
About 1 mins to read
Key points
The report identifies several key areas that could be improved for the NHS become a truly patient-centred institution:
- better provision of information to and communication with patients
- engagement of the patient in shared decision-making about treatment options
- geographic convenience and ease of transport to health services
- improvements in patient safety.
This report brings together, for the first time, the scattered evidence on patient views of the NHS. The report uses over 40 different charts to give a comprehensive assessment of the Government’s efforts to create a patient-led NHS.
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