This study aimed to evaluate how six health care organisations used the Patient Activation Measure (PAM) to help provide more personalised care and to measure the effectiveness of interventions to increase people’s knowledge, skills and confidence in managing their health.
The study was undertaken by a team from the University of Leicester.
Further information about the project
Patient activation describes the knowledge, skills and confidence a patient has in managing his or her health and health care by helping identify and respond to patients that are disengaged and overwhelmed through to those that actively maintain and improve their health.
The evaluation team looked at how five NHS clinical commissioning groups (CCGs) and the UK Renal Registry used the PAM questionnaire to develop services offering care that is personalised; responding to preferences and individual situations of people with long term conditions.
The final report covers: an overview of the work across CCGs and the UK Renal Registry, the successes and challenges and some of the practicalities of using the measure.
There is a high level of interest in the use of the PAM across the health sector. This report will help organisations who are looking to use the PAM, or other approaches, to support patients to recognise and develop their own strengths and abilities.
Suzanne Wood, Improvement Fellow, the Health Foundation firstname.lastname@example.org
Professor Natalie Armstrong, Professor of Healthcare Improvement Research, SAPPHIRE Group, Department of Health Sciences
University of Leicester, 22-28 Princess Road West, Leicester, LE1 6TP, UK
t: +44 (0)116 252 3197
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