Care and compassion in the NHS
The Health Service Ombudsman’s report on ten investigations into NHS care of older people has provoked an understandable, but wearingly familiar, wave of shock and media outrage. The Ombudsman is not ...
The Health Service Ombudsman’s report on ten investigations into NHS care of older people has provoked an understandable, but wearingly familiar, wave of shock and media outrage. The Ombudsman is not ...
Anyone who has been involved in improvement activity over the past 10 years will be familiar with the phrase ‘every system is perfectly designed to get the results it gets’, the premise being that bot...
The future of the NHS is at stake, or so the media tells us, and medical leaders are raising concerns and asking whether there will be an NHS in the future. For those in the front line the changes ...
In Jo Bibby’s recent blog she talked about developments in healthcare and the need to explore the ‘human factors approach’ taken by other industries, but what does a ‘human factors approach’ mean? ...
Last week I was fortunate to attend the Transformation Forum organised by the Deming Forum. The teaching of Dr Edwards Deming is the foundation of the Quality Improvement movement, and much of what we...
In his speech at UCLH on 26 May, the Deputy Prime Minister Nick Clegg laid out his vision for the NHS. Some might argue that he should have waited for the listening exercise to finish before making hi...
I was recently was told of a posting in response to a previous blog of mine about learning from failure. The writer was Barbara Harris and here is some of what she said: 'Dear Martin, My husband di...
The health sector is not short of new ideas, many of them derived from basic and clinical research, which have the potential to improve outcomes for patients. The challenge for health systems around t...
GenerationQ is not just about leadership and quality improvement theories. It’s about leaders as individuals and the day-to-day conversations and actions which they chose to engage in and perform. It’...
The response to my blog on Deming has been interesting, both on and off-line. Over the past few blogs I have challenged the underlying principles of our healthcare delivery in training, culture and pe...