Can the NHS learn from Mary Queen of Shops?
Mary Portas: ‘queen of shops’, government advisor on the high street and TV presenter. In Channel 4’s Secret Shopper, the no-nonsense retail guru took some of the nation’s biggest retailers to task ov...
Mary Portas: ‘queen of shops’, government advisor on the high street and TV presenter. In Channel 4’s Secret Shopper, the no-nonsense retail guru took some of the nation’s biggest retailers to task ov...
Today we’re launching a new report that gives a cogent and engaging analysis of what we’ve learnt from funding improvement leaders and projects over the last 10 years. Overcoming challenges to improvi...
I was seeing an older patient with early Alzheimer’s dementia in outpatients and, as is my usual practice, gave the patient feedback on the diagnosis, answered their questions and talked about treatme...
Last week saw the 2012 International Forum on Quality and Safety in Healthcare in Paris, and day two started with an inspiring keynote from the President of the International Health Institute (IHI), M...
This month’s Health Affairs contains a touching narrative by Amy Berman, a US health foundation executive who, with the help of a doctor that respected her goals, chose palliative care over aggressive...
Last week the European Union launched its joint action on patient safety. The three year programme will share knowledge on approaches to improving patient safety across the community and support imple...
Last week was a week worthy of reflection. Monday saw the publication of the information strategy – The power of information – which sets a ten-year framework for transforming information for the N...
Recent press reports (such as in The Independent and the HSJ) float the suggestion that NHS funds in England should be distributed to local areas solely on the basis of the age of the local population...
This month we’re starting work with the organisations selected for our Shared Purpose programme, and we’re really excited about some of the work that they’ll be doing. The aim of the programme is to s...
Bullying is very topical. Every time it’s discussed on TV or the radio, people queue up to say ‘yes, it happened to me’. But surely it’s something we grow out of as we enter the world of work? I’m not...