We asked a range of health care professionals and patients to tell us what they understood by the words 'compassion, dignity and respect'.
Kate Martin, a member of the Shared Decision Making in CAMHS Steering Group, talks about how shared decision making has changed practice and improved outcomes in CAMHS services.
We asked a number of people from projects that we've funded for their views on how a person-centred approach can improve the quality of care.
Bryony Dean Franklin from Imperial College Healthcare NHS Trust talks about their Shine 2012 project to improve patient safety through feedback on prescribing errors.
Dr Suzette Woodward on how the NHS Litigation Authority are working to help the NHS improve safety, help the whole system learn from claims (rather than just individual trusts) and how they are mov...