Leeds General - a good or bad decision?

Over the last few weeks – just as people are still trying to understand what Francis means and when the NHS is dealing with it’s own structural changes – we’ve seen safety very publicly rear its he...


Handling and resolving complaints post-Francis

The Francis report reminded us that we have a long history of trying to improve the way complaints about health services are handled. Yet we still have a long way to go to make sure patients and fa...


Shared decision making: whose life is it anyway?

I had a conversation recently with two midwives. Both had been trained in shared decision making and had the ‘light bulb’ moment when they realised that, although they thought they’d been providing...


Adrian Sieff

Health literacy: let's think again

I don't really like the term ‘health literacy’. Not many people really understand what it means, which is a bit ironic when you think about it. My unofficial definition of health literacy is ‘the c...