Staying on top of patient safety

Since the publication of Organisation with a Memory in 2000 there has been much progress on improving patient safety. The introduction of systematic incident reporting has raised awareness about th...

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Relationships and change in the new NHS

Spanning system boundaries is part and parcel of what charities aiming to improve healthcare do – we work with healthcare professionals, leaders, policy makers, people living with health conditions...

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Leeds General - a good or bad decision?

Over the last few weeks – just as people are still trying to understand what Francis means and when the NHS is dealing with it’s own structural changes – we’ve seen safety very publicly rear its he...

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Handling and resolving complaints post-Francis

The Francis report reminded us that we have a long history of trying to improve the way complaints about health services are handled. Yet we still have a long way to go to make sure patients and fa...

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Shared decision making: whose life is it anyway?

I had a conversation recently with two midwives. Both had been trained in shared decision making and had the ‘light bulb’ moment when they realised that, although they thought they’d been providing...

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Adrian Sieff

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