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5,051 matches

Can the NHS learn from Mary Queen of Shops?

  • Blog
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  • 16 March 2012

Mary Portas: ‘queen of shops’, government advisor on the high street and TV presenter. In Channel 4’s Secret Shopper, the no-nonsense retail guru took some of the nation’s biggest retailers to task ov...

Common challenges to improving quality

  • Blog
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  • 17 April 2012

Today we’re launching a new report that gives a cogent and engaging analysis of what we’ve learnt from funding improvement leaders and projects over the last 10 years. Overcoming challenges to improvi...

‘No decision about me, without me?’

  • Blog
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  • 19 April 2012

I was seeing an older patient with early Alzheimer’s dementia in outpatients and, as is my usual practice, gave the patient feedback on the diagnosis, answered their questions and talked about treatme...

The power of story telling

  • Blog
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  • 24 April 2012

Last week saw the 2012 International Forum on Quality and Safety in Healthcare in Paris, and day two started with an inspiring keynote from the President of the International Health Institute (IHI), M...

Let's talk about palliative care

  • Blog
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  • 11 May 2012

This month’s Health Affairs contains a touching narrative by Amy Berman, a US health foundation executive who, with the help of a doctor that respected her goals, chose palliative care over aggressive...

Patient safety: learning from Europe

  • Blog
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  • 29 May 2012

Last week the European Union launched its joint action on patient safety. The three year programme will share knowledge on approaches to improving patient safety across the community and support imple...